This document serves as the legally binding Agreement between Sreenarayana Matrimony (SNM) and the Member/User.
Electronic Record: This electronic record is governed by the Information Technology Act, 2000, and the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021.
Consent: By accessing, browsing, or otherwise using the Website/WAP/APP, you signify your explicit and irrevocable agreement to be bound by all these Terms and Conditions ("Agreement"). If you do not agree, you must not use the services. In these Terms, references to "SNM member" shall mean the end user accessing the Website/SNM services, its contents or using the SNM Services offered. "SNM member" also includes persons such as father, mother, and brother, sister, relative or a friend ("Registrant") of the prospective bride/ bridegroom. The terms "You" and "User" shall be interchangeably used for term "SNM member". "SNM Services" means a collective reference to the EZHAVA Community service provided by Sreenarayana Matrimony, SREENARAYANA MATRIMONY, a company under the provisions of companies act, 2013 and having its registered office Building No. /Flat No.: 8/46 Road/Street: Puthuppally Road nearby Landmark: Mochana De Addiction and Counselling Centre Locality/Sub Locality: Manganam City/Town/Village: Kottayam The terms "We/Our/us" shall be used interchangeably for term " Company".
| Term | Definition as per SNM T&C |
|---|---|
| "SNM member" / "You" / "User" | The end user accessing the Website/SNM services. This includes the individual seeking matrimony and the "Registrant" (father, mother, brother, sister, relative, or friend) creating the profile. |
| "SNM Services" | A collective reference to the EZHAVA Community matchmaking service provided by Sreenarayana Matrimony. |
| "We/Our/us" / "MCL/Company" | Refers interchangeably to Sreenarayana Matrimony, the company providing the service. |
| "Website" | Refers to www.Sreenarayanamatrimony.com, its WAP site, and mobile App. |
Further in capacity as SNM member you confirm that you are:
In case you are a Registrant of the prospective bride/ bridegroom and has created profile in SNM Website/WAP/App on behalf of them or is accessing the CM Website/App on behalf of them implies that you have taken their consent for their profile creation in SNM and for accessing the SNM Website/WAP/App.
A. We expect that you would complete the online registration process with fairness and honesty in furnishing true, accurate, current, complete information and with providing recent photos of you which will help you to meet your parameters .We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/App or repeating your details in another fields, after filling them once in the relevant fields or others photographs. In order to serve you better if we require additional details you agree to provide it. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website/App. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website/App. We may also reproduce your profile information in other matrimonial websites owned by MCL including community based websites to provide better matching Profiles to you.
B. If at any point of time We SNM come to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete, We / then SNM shall have the full right to suspend or terminate (without any notice) your SNM membership and forfeit any amount paid by you towards SNM membership fee and refuse to provide SNM service to you thereafter.
C. SNM also reserves the right to block the registration of your profile on Website/App, if any, in the case of your contact details/links being entered in irrelevant fields or if there are errors in any data entered by the SNM members in their profile.
D. Registration of duplicate profiles of the same person is not allowed in SNM Website/WAP/APP. We SNM shall have full right to suspend or terminate (without any notice) such duplicate profile.
E. You acknowledge and confirm that your registration with SNM and the usage of SNM services is with the bonafide intention of marriage and not otherwise. SNM Membership is restricted strictly to the registered SNM individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of SNM and nor use the SNM Service or SNM members data for any commercial purpose, and We SNM reserve our it’s right to initiate appropriate legal action for breach of these obligation.
You are responsible for safeguarding the confidentiality of your SNM login credentials such as your user id, password, OTP, etc., and for restricting access to your computer/mobile to prevent unauthorized access to your account. We, as a Company do not ask for Password and you are cautioned not to share your password to any persons... You agree to accept responsibility for all activities that occur under your account.
A. SNM reproduces your details once you register on our website / WAP/ App on "as is" and "as available" basis and also share your profile with other registered SNM members within website(s) .
B. Our SNM obligation is only to provide a SNM interface to its registered members to search their prospect themselves without any assistance.
C. The profile search conducted by any SNM member and the matches shown thereof are automatically generated by SNM, and based on the partner preference set by you. In the event of SNM member changing their partner preference on the Website/App, then the automated system generated prospect results of the Website/App may also undergo corresponding change.
D. SNM does not prohibit any SNM member from sending interest to your profile or communicating to you based on their partner preference. But you are at the liberty to deny their interest or proceed further if you are interested.
E. We cannot guarantee or assume responsibility for any specific results from the use of the data available from the SNM service or from other matrimonial websites owned by MCL including community based websites.
F. SNM shall safeguard sensitive user information using security standards, authentication mechanisms, access controls and encryption techniques.
G. SNM cannot guarantee the complete protection of user data while it is in transit, or prevent any tampering of the data by a third party with malicious intent before the data reaches the SNM servers
H. SNM does not authenticate/endorse any information of any profile and hence you as a user need to verify the credentials and information provided by other users.
I. Upon voluntary deletion of your profile, SNM shall be fully discharged of its obligations under this agreement and shall not be liable to provide any further service.
A. You shall safeguard your profile information by creating a strong password during profile creation with combination of alphabets, both upper and lower case and numbers.
B. SNM Members are advised to refrain from:
C. Entering into any financial transactions with prospects. SNM Members shall not seek financial help or provide financial help from / to the other SNM Members.
D. Using abusive language when they communicate with the other SNM Members
E. Being discriminative or using racial comments etc.
F. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
G. Entering into physical relationship with any prospect before marriage.
H. Violating any law for the time being in force.
I. from mentioning details of other matrimonial services while sending personalized messages
J. SNM members are expected to visit URL https://www.sreenarayanamatrimony.com/ for understanding the safety measures on partner search and awareness towards online safety.
K. SNM Members are expected to be cautious of prospects who ask for favours / sexual favors, sexual favors money etc. or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.
L. The SNM members agrees that for getting effective search results of prospects on Website/App you will regularly log in to the profile maintained in the Website/App and send expression of interest which is an automated messages to prospects as a free SNM member, and in the event you have availed paid SNM package, you can send personalized messages to prospects to show your expression of interest/replies .SNM member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.
L. You also agree that while accessing / using the Website/WAP App, you will be guided by the terms and conditions of the Website/WAP /App including but not limited to the use of feature of website/WAP App like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.
L. If the SNM Member fails to update in SNM website/App, any change in the particulars furnished in their profile, then the SNM membership may be suspended by us at our sole discretion.
N. SNM Member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate us for removal/deletion of their profile.
O. SNM Members agree to use secure devices, software and networks in a private place for accessing the SNM services.
P. SNM Member shall, in case of finalization of his/her/their Registrant's marriage, delete their profile by themselves or intimate us for removal/deletion of their profile.
Q. SNM Members agree to use secure devices, software and networks in a private place for accessing the SNM services
R. SNM member shall not use any kind of Bots like web robots, Chatbot or any other automated processes/programs/scripts to use, communicate or respond in SNM Website/App.
S. SNM Members shall not probe, scan or test the vulnerabilities of the SNM Website/App or any networks neither connected to the Website/App nor breach the security measures instituted by SNM
T. You shall also not make any payment / transfer any amount to account of any SNM employees. All payments shall be made only to the account of SNM
U. SNM members are expected to approach SNM to resolve their complaints and grievances and shall not air their grievance/complaints in social media.
SREENARAYANA MATRIMONY
Building No./Flat No.: 8/46
Road/Street: Puthuppally Road
Nearby Landmark: Mochana De Addiction And Counseling Centre
Locality/Sub Locality: Manganam
City/Town/Village: Kottayam
District: Kottayam
State: Kerala
PIN Code: 686018
sreenarayanamatrimonials@gmail.com
a. SNM member hereby consents for receiving communication including promotional communications through any medium of communications such as electronic mails, calls, SMS or through Whatsapp messages from MCL or other portals owned by MCL or their alliance partners.
b. SNM by its automatic system sends to its member (s) profile (s) of the prospect by way of images/ documents/ messages / links. SNM member confirms that the mobile number submitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. SNM Member further confirms that even if SNM Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from SNM either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.
C. You are also entitled to set up your communications frequency from us / SNM, like - only on weekends or fortnightly etc. You may also opt for not getting any call from us / SNM by ticking the appropriate box in the Website/WAP/App, provided that, you agree to receive calls from Relationship Manager of Assisted Matrimony/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.
Any feedback you provide to us SNM shall be deemed to be non-confidential. We SNM shall be free to use such feedback/information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that
(i). your feedback does not contain confidential or proprietary information of yourself or third parties;
(ii). SNM member is not under any obligation of confidentiality, express or implied, with respect to the feedback;
(iii). you are not entitled to any compensation or reimbursement of any kind from us SNM for the feedback under any circumstances.
To protect your privacy and understand our practices as amended from time to time, please read and follow our Privacy Policy which also governs your visit to SNM and other websites owned by MCL, the personal information / data provided to us by you during the course of usage of SNM will be treated as confidential and in accordance with the Privacy policy and applicable laws and regulations. If you object to your information being transferred or used, please do not use the website.
In the event you come across any violation by another user including but not limited to having content in the web site that is obscene, menacing, grossly offensive, harming minors, infringing copyright, patents, etc., or another user is impersonating etc. you may then please be free to provide your concerns in writing or email us with digital signature to:
Email: info@sreenarayanamatrimony.com
Grievance Officer: Kavitha omanakuttan.
SREENARAYANA MATRIMONY
Building No./Flat No.: 8/46
Road/Street: Puthuppally Road
Nearby Landmark: Mochana De Addiction And Counselling Centre
Locality/Sub Locality: Manganam
City/Town/Village: Kottayam
District: Kottayam
State: Kerala
PIN Code: 686018
sreenarayanamatrimonials@gmail.com
phone number 9495014390
The Grievance office shall be available between 10 am till 6 pm Indian Standard Time from Monday to Saturday excluding Sunday and public holidays in India. The Grievance officer is appointed as per Rule 11 of the Rules. Any and all complaints to the Grievance Officer shall be in writing
The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, store, update or share any information on the Website/App that -
A. belongs to another person and to which the user does not have any right;
B. is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
C. is harmful to child;
D. infringes any patent, trademark, copyright or other proprietary rights;
E. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
F. impersonates another person;
G. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation;
H. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource; (ix) violates any law for the time being in force;"
You agree that any legal action or remedy sought by you against another member for any dispute, fraud, or harm shall be sought independently of SNM, and you hereby release SNM from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
This section clearly places the responsibility for personal interactions and due diligence on the member, while reserving the company's right to moderate the platform to maintain a safe environment.
Notwithstanding anything to the contrary contained herein, you agree that under no circumstances shall the liability of Sreenarayana Matrimony (SNM), its owners, officers, directors, employees, or agents to you for any cause whatsoever, and regardless of the form of action, exceed the amount paid by you to SNM, if any, for the specific membership package in question.
In no event shall SNM be liable to you or any third party for any:
SNM does not guarantee continuous, uninterrupted, or secure access to the services. The operation of the Website/APP may be affected by numerous factors outside of SNM's control. Accordingly, SNM shall not be liable for any temporary technical issues, system failures, or any interruption in service.
The liability limitations set forth in this section apply to the fullest extent permitted by applicable Indian law. Nothing in this agreement is intended to limit or exclude liability for matters that cannot be excluded or limited by law, such as:
The membership of SNM and the validity, interpretation, and effect of these Terms and Conditions shall be governed by and construed in accordance with the Laws of India.
You agree not to copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, trademarks, or other proprietary information accessible through the SNM Services without obtaining the prior written consent of the owner of such proprietary rights.
If you believe that your work has been copied and posted on the SNM Services in a way that constitutes copyright infringement, please notify SNM immediately with all relevant details as required under the Information Technology Act, 200
You and Sreenarayana Matrimony (SNM) agree that, by entering into this Agreement, each party waives the right to bring or participate in any purported class action, group litigation, or representative action against the other.
You agree that you may bring claims against SNM only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, coordinated, or representative proceeding.
If any court or arbitrator determines that the waiver of class actions set forth in this section is void or unenforceable for any reason, the entirety of the arbitration clause (Section 6.3) shall be deemed void, and the dispute shall proceed in court subject to the Governing Law and Jurisdiction of the courts in Kottayam, Kerala.
In case the event you file a false complaint against another prospect on our Website /App and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the SNM services as per clause 2 (b) of these terms and conditions.
Notwithstanding anything contained herein, SNM reserve the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on SNM website/App (once such instance come to SNM notice) in order to ensure, that proper consent has been obtained by you , prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. SNM also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects or using our SNM website/App as a means of communication while sending messages to other SNM members regarding their profile identity in other matrimonial websites.
Once your paid membership expires, you cannot avail the unexpired balance phone call count/ unexpired SMS. Similarly, you cannot access the already viewed SNM member(s) contact information unless you renew your account within 30 days.
However on renewal, the unexpired phone call / SMS shall be carried forward to your account from the last day of expiry
In case of conflict between the terms and condition of Website/WAP App and terms and conditions of any other website including other websites of SNM, the terms and condition of SNM Website/App shall prevail for the service provided through this Website/App.
The Sreenarayana Matrimony Website, App, and Services are provided to you on an "AS IS" and "AS AVAILABLE" basis. SNM disclaims all warranties, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
SNM is a platform to facilitate matchmaking and DOES NOT GUARANTEE any specific outcome, result, or success from the use of the services. Specifically:
SNM acts as an intermediary and DOES NOT independently authenticate, verify, or confirm the accuracy, truthfulness, completeness, marital status, or financial standing of the information, including photographs, provided by its members.
You are advised to exercise due care and caution and conduct all necessary background checks regarding a prospect’s profile and credentials before making any decision. SNM shall not be liable for any shortcomings due to misrepresentations made by any member.
SNM does not warrant that the Service will be uninterrupted, timely, secure, or error-free. The Company shall not be responsible for any damages resulting from network failure, website downtime, data theft, or any technical issue outside of its reasonable control
You agree to indemnify, defend, and hold harmless Sreenarayana Matrimony (SNM), its subsidiaries, affiliates, directors, officers, agents, and other partners and employees, from and against any and all loss, liability, claim, demand, damages, costs, and expenses (including reasonable legal fees) asserted by any third party arising out of or in connection with:
CM in good faith reserve our right to terminate your CM membership or suspend/delete your profile at our sole discretion without any notice to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions, in case you
B. If We receive any complaint against you and consequently we have suspended/deleted your profile in good faith, then we shall not be liable to you in any manner whatsoever, including for any loss, costs, expenses, or consequence, if any
C. Unless otherwise provided in these Terms and Conditions, CM membership may be deactivated by you without assigning any reasons by. However all amount paid till date by you to CM shall be forfeited.
D. Upon termination / suspension of CM membership, your right to use or access the CM Website/App services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the CM Services shall not relieve you of any obligations arising or accruing prior to such termination.
A. Payment made by cash / cheque / Net Banking / Debit / Credit Card/ PayPal/ RTGS/ NEFT/ would be in accordance with the prevailing RBI guidelines. Activation of paid CM service shall be subject to realization of the said payment. In case of dishonour of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further CM service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.
B. CM uses third party payment gateways for collection payment through credit/debit card or other payment instruments.
C. You agree to provide us with your Permanent Account Number / Form 60/61 of the Income Tax Act, 1961 and rules thereunder in the event you choose any paid package of MCL, the value of such paid package being Rs. 2,00,000/- [Rupees Two Lakh Only] and above from MCL.
D. By purchasing our paid package, you provide your explicit consent to share your mobile number to our authorized Payment Gateway partners, mainly for the purpose of facilitating payment processing, transaction-related communications, and fraud prevention.
The payments made by any CM member to MCL by way of membership / renewal fee / auto renewal are treated as non-refundable.
CM member shall not assign or transfer your CM membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and CM shall retain their right under clause 2 (b) of this terms and conditions.
Payment once made for CM services cannot be assigned to any person/party or adjusted towards any other product or packages provided by the Company.
A. We automatically renew all paid Memberships before the expiry of the term of the paid Membership. You agree that your account will be subject to this automatic renewal feature.
B. When you first subscribe for your paid Membership, you acknowledge that when your paid Membership expires it will automatically renew for the duration and at the last paid price.
C. The maximum tenure of any packages will be 12 (Twelve) month. Every CM packages post validity period (varies from package to package), shall be renewed.
D. If you do not want your paid membership to automatically renew, you must cancel your paid / automatic membership. In case you have to mail for cancellation, mail to cancellation.cbs@matrimony.com
A. Jurisdiction
The laws of India shall be applicable.
B. Arbitration of Disputes.
The Parties shall discuss among themselves and resolve any disputes informally. We are interested in attempting to resolve any Disputes by amicable and informal means, and we encourage you to contact us before resorting to arbitration. If the dispute is not resolved within 30 ( thirty ) days from the date of such dispute , then such dispute may only be resolved through an individual arbitration conducted in accordance with the provisions of The Arbitration and conciliation Act, 1996 as amended, by sole arbitrator. The seat of Arbitration shall be Kottayam Kerala, , and India. We shall appoint the sole arbitrator. The arbitration proceedings shall be conducted in the English language
C. However, disputes relating to infringement of our intellectual property rights, which we may elect to have resolved by means other than arbitration
D. In case of Renewal, Customer is charged the current price that prevails and renewal is done only for 3 months duration irrespective of the past package.
E. Enforcement
Any proceeding to enforce this arbitration agreement may be brought in Courts of Chennai, Tamil Nadu India.
Assisted Service Guarantee is applicable only for the users: